Logging into Hero - Information for Families
To set your password and log into Hero for the first time:
1. Download the Hero by LINC-ED app from the app store
Note: use the keywords Hero LINC-ED when searching for the app
Alternatively, open your browser and enter go.linc-ed.com
2. Enter your email address. This must be the email address you supplied to the school.
3. Click NEXT.
If your email address is not accepted, please contact Nic Pettit via nic@cambridgeprimary.co.nz
4. Click NEW USER
5. Enter the email address you have provided the school and click SUBMIT
6. You will receive a message confirming a password email has been sent
7. Open your email inbox and click on the Hero Password Reset email
If you do not receive a Hero Password Reset email, check your spam folder.
8. Open the email and click Reset your password
9. Enter a secure password (8 or more characters), verify this password then click SUBMIT. This will log you into Hero.
10. The next time you sign into Hero enter your email address, click NEXT, then enter your chosen password. Click SUBMIT
11. If you have entered an incorrect email address and need to return to the previous screen, click SIGN IN AS A DIFFERENT USER.
ONCE YOU HAVE SIGNED IN:
1. You will see Community notices sent by your child's school. If the text is long, you may need to click read more to view the whole message
2. From here you can Like a post
3. If your school has enabled the function, you can post a Comment back to the post author (this feature will be released in the near future)
4. To view additional information, click Menu. Here you will see the Hero School or Schools your child/ren attend.
5. Below the name of the school, you can select the learning profile for each of your children
6. If your child's school has enabled the feature, you can view financial contributions requested by the school and pay these online if you choose
To edit your user profile:
1. Click on the kaleidoscope image at the top right-hand side of your screen
2. Select EDIT PROFILE
3. Here you can change your password
4. You can also add or change a profile image
SELECTING YOUR PERSONAL NOTIFICATION PREFERENCES
You are able to choose how you would like to receive notifications from Hero.
1. Click on your profile image (top right corner)
2. Select EDIT PROFILE
3. Scroll down to My Devices and select your preference from the following options:
- Default - you will receive in-app notifications on any device logged into Hero with the mobile app. A list of these devices are shown below these options. If you have no listed devices you will receive email notifications.
- Email - you will receive email notifications from Hero
- None - you will not be sent any notifications from Hero but you can log in at any time to view updates from “The Bell”. See Accessing Unread Notifications via "The Bell"
MANAGING YOUR DEVICES
Signing into the Hero app on a mobile phone or tablet forms an association with that device. Any device with this association will receive in-app notifications from Hero in lieu of an email. You may need to remove a device in the event of losing or replacing your phone or tablet (it may be a security issue if someone were to access Hero via a notification sent to your old phone).
1. Click on your profile image (top right corner)
2. Select EDIT PROFILE
3. Scroll down to the bottom of this screen. Here you will find a box with details for each device that has been signed into the Hero App and that will be receiving in-app notifications.
Note: There may be individual device settings which block in-app notifications from Hero. If you are not receiving notifications on an associated device, check the device settings.
4. To remove a device (and stop in-app notifications) click the three dots menu
5. Select Remove this device
To log out:
1. Click on the kaleidoscope or profile image at the top right-hand side of your screen
2. Click LOG OUT
To set your password and log into Hero for the first time:
1. Download the Hero by LINC-ED app from the app store
Note: use the keywords Hero LINC-ED when searching for the app
Alternatively, open your browser and enter go.linc-ed.com
2. Enter your email address. This must be the email address you supplied to the school.
3. Click NEXT.
If your email address is not accepted, please contact Nic Pettit via nic@cambridgeprimary.co.nz
4. Click NEW USER
5. Enter the email address you have provided the school and click SUBMIT
6. You will receive a message confirming a password email has been sent
7. Open your email inbox and click on the Hero Password Reset email
If you do not receive a Hero Password Reset email, check your spam folder.
8. Open the email and click Reset your password
9. Enter a secure password (8 or more characters), verify this password then click SUBMIT. This will log you into Hero.
10. The next time you sign into Hero enter your email address, click NEXT, then enter your chosen password. Click SUBMIT
11. If you have entered an incorrect email address and need to return to the previous screen, click SIGN IN AS A DIFFERENT USER.
ONCE YOU HAVE SIGNED IN:
1. You will see Community notices sent by your child's school. If the text is long, you may need to click read more to view the whole message
2. From here you can Like a post
3. If your school has enabled the function, you can post a Comment back to the post author (this feature will be released in the near future)
4. To view additional information, click Menu. Here you will see the Hero School or Schools your child/ren attend.
5. Below the name of the school, you can select the learning profile for each of your children
6. If your child's school has enabled the feature, you can view financial contributions requested by the school and pay these online if you choose
To edit your user profile:
1. Click on the kaleidoscope image at the top right-hand side of your screen
2. Select EDIT PROFILE
3. Here you can change your password
4. You can also add or change a profile image
SELECTING YOUR PERSONAL NOTIFICATION PREFERENCES
You are able to choose how you would like to receive notifications from Hero.
1. Click on your profile image (top right corner)
2. Select EDIT PROFILE
3. Scroll down to My Devices and select your preference from the following options:
- Default - you will receive in-app notifications on any device logged into Hero with the mobile app. A list of these devices are shown below these options. If you have no listed devices you will receive email notifications.
- Email - you will receive email notifications from Hero
- None - you will not be sent any notifications from Hero but you can log in at any time to view updates from “The Bell”. See Accessing Unread Notifications via "The Bell"
MANAGING YOUR DEVICES
Signing into the Hero app on a mobile phone or tablet forms an association with that device. Any device with this association will receive in-app notifications from Hero in lieu of an email. You may need to remove a device in the event of losing or replacing your phone or tablet (it may be a security issue if someone were to access Hero via a notification sent to your old phone).
1. Click on your profile image (top right corner)
2. Select EDIT PROFILE
3. Scroll down to the bottom of this screen. Here you will find a box with details for each device that has been signed into the Hero App and that will be receiving in-app notifications.
Note: There may be individual device settings which block in-app notifications from Hero. If you are not receiving notifications on an associated device, check the device settings.
4. To remove a device (and stop in-app notifications) click the three dots menu
5. Select Remove this device
To log out:
1. Click on the kaleidoscope or profile image at the top right-hand side of your screen
2. Click LOG OUT